Free delivery on orders S$60 and aboveHandmade in small batches in Singapore

FAQ, Shipping & Returns

FAQ, Shipping & Returns

Good questions, plainly answered.

Can't find what you need? Write to hello@habitudesbynoush.com, or shop@habitudesbynoush.com for anything about an order.

Orders & delivery

Where do you deliver?

We currently deliver within Singapore only.

How much is delivery?

Delivery is free on orders of S$60 and above. Below that, it is a flat S$5.

When will my order arrive?

Everything is made in small batches, so we take 5–7 working days to prepare your order. Delivery then takes about 3–4 working days, so please allow 8–11 working days in total.

Can I change or cancel my order?

Write to shop@habitudesbynoush.com or message us on WhatsApp at +65 6248 0969 as soon as you can. If your order hasn't been prepared yet, we'll do our best to change it.

Returns

Can I return a product?

Yes, within 7 days of delivery, as long as it is unused, unopened and in its original condition and packaging. Write to shop@habitudesbynoush.com to arrange a return.

My order arrived damaged or incorrect. What should I do?

We're sorry. Let us know within 3 days of delivery, with photos of the item and packaging. Email shop@habitudesbynoush.com, or message us on WhatsApp at +65 6248 0969 for a faster reply, and we'll put it right.

Our products

Are your products cruelty-free?

Yes. Nothing we make is tested on animals, at any stage.

What goes into them?

Botanical oils, extracts and flower infusions. No drying alcohol and no sulphates. Every product page lists its full ingredients.

Why is there a preservative?

Anything made with water needs protecting from bacteria and mould. We add a gentle, cosmetic-grade preservative at a carefully measured level, so your mist stays safe and fresh to the last drop. No drying alcohol, no sulphates, nothing harsh.

Are your products notified to HSA?

Yes. All our products are notified to Singapore's Health Sciences Authority (HSA), as required for cosmetic products sold in Singapore.

Which products are wudhu-friendly?

The Hair + Scalp Tonic and the Hair Mist. The Hair Oil is a wash-out treatment, so we suggest it before wash day or overnight.

Why is the Hair Oil pink?

The oils are slow-heated with dried flowers and herbs. The colour is what the flowers and herbs leave behind. Nothing is added to make it pink.

How do I care for my Neem Comb?

Keep it away from water and direct sunlight. To clean it, dip a little cotton in any hair oil and rub it over the comb, then wipe with a cotton cloth, including between the teeth.

Do I need to patch test?

With any new product, we suggest trying a small amount on your skin first, especially if your skin is sensitive.

Hair oiling

How do I use the Hair Oil?

Massage it into the scalp and lengths and leave it on for at least 30 minutes, or overnight. Then wash it out with shampoo.

Can I leave the oil on overnight?

Yes. It is made with lightweight oils such as fractionated coconut and jojoba oil, so it is comfortable to leave on overnight. If you sleep with the air-con or a fan on, wrap your hair in a soft towel or scarf to keep your head warm, and wash the oil out with shampoo in the morning.

What is the ideal oiling routine?

Two to three times a week, for at least 30 minutes each time, or 1–2 hours if you have time. Adjust the frequency according to your hair and scalp needs. Just wash the oil out thoroughly each time so your scalp stays fresh. Oiling regularly does more than oiling rarely for very long stretches.

Does the Hair Oil really work?

It is a lovely part of caring for your hair, but it is only one part. Diet, water, sleep, stress, exercise, your environment and your genes all shape how your hair looks and feels. Look after those alongside your oiling ritual and the oil can do its best work.

Should I warm the oil first?

It is optional. Warm oil spreads more easily and feels comforting on the scalp. To warm it, stand the closed bottle in a cup of warm water for a few minutes. Never microwave it. If you are short on time, use it straight from the bottle.

Bespoke orders

Can I ask for a different scent or size?

Yes. We make different scents, sizes, gift sets and new products to order. Message us on WhatsApp at +65 6248 0969 or email shop@habitudesbynoush.com. We reply within 1–2 working days, and bespoke work is priced on enquiry. See bespoke orders.

Getting in touch

How quickly will you reply?

We reply to every email within 1–2 working days. Use shop@habitudesbynoush.com for anything about an order, and hello@habitudesbynoush.com for everything else. For damaged or incorrect orders, WhatsApp is fastest.